Bookings, Fees & Policies
Billing Arrangements
Effective from 1st JULY 2024:
This practice is MIXED-BILLING FOR ALL PATIENTS, meaning ANY appointment will incur a FEE.
Weekday fees:
> Standard Consult: $92.85 (Medicare rebate: $42.85)
> Long Consult: $132.90 (Medicare rebate: $82.90)
Weekend fees:
>Standard Consult: $105.80 (Medicare rebate: $55.80)
>Long Consult: $145.70 (Medicare rebate: $95.70)
PLEASE NOTE: Treatment room procedures (i.e. Ear syringe, cryotherapy, ECG, spirometry etc) will incur additional fees and can only be done on WEEKDAYS. Further, any medical examinations, Centrelink certificates and certain prescriptions (e.g. Schedule 8 medications such as Benzodiazepines or Narcotics) CANNOT be completed on your FIRST APPOINTMENT.
Payment is required on the same day - we do not give out accounts.
Patient fees are at the doctor's discretion. For further information, please speak to our friendly reception staff.
Booking an appointment
Booking an appointment can be done via telephone. Reception staff are available to assist with your appointment needs from 8.30am. Our standard appointments are 15 minutes in duration. If you require a long appointment or a procedure, please advise staff at the time booking.
Bookings can also be made online via HotDoc. To book, click here, or download the HotDoc app.
Our practice accepts walk in patients, subject to availability. If you are a new patient, please book through HotDoc, or contact our friendly reception staff to assist you.
If you require further assistance in making an appointments - The NRS is an Australia wide phone service for people who are deaf or have a hearing or speech impairment. Click here to access this service.
Phone: 133 677
Unable to keep an appointment?
We would really appreciate at least two (2) hours notice if you are unable to keep your appointment. Late cancellations and missed appointments will incur a fee of $40 on weekdays, and $55 on weekends.
Urgent Medical Treatment
Chest pain? Bleeding? Breathing Difficulties? Please speak to reception staff on arrival if you require urgent medical attention.
Confidentiality Agreement
Your medical record is confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorized members of staff. Due to patient confidentiality' no patient information (personal or medical) will be released to any person over the phone. We abide by the 10 National Privacy Principles available by clicking here.
Interpreter Services
If you require a translator, this practice uses the Translating and interpreting Service (TIS) & Doctors priority Line. Please see reception staff to arrange booking.
Comments & Complaints
We'd love to hear from you! If you have any feedback and/or constructive suggestions to improve our services, please write to us Attention: Practice Manger. Alternatively you can speak to one of our friendly staff.
For any complaints, please refer to The Office of the Health Ombudsman, website linked here.
Phone: 133 646 (Monday - Friday 9am-4:30pm. Closed on public holidays)
Additionally, you can visit the Australian Commission on Safety and Quality in Health Care website, here.
Phone: (02) 9126 3600
Reminder System
This practice uses a recall and reminder system. All recalls are generated using a computerized system for test results and routine appointments. Please inform your doctor if you would like this arranged.
Emails & Phone Calls
We do not entertain emails and phone calls to the GPs are restricted. If you have any questions, please ask reception staff for assistance.